FREE CANADA WIDE SHIPPING ON ORDERS OVER $75 & FREE LOCAL DELIVERY IN LESLIEVILLE
FREE CANADA WIDE SHIPPING ON ORDERS OVER $75 & FREE LOCAL DELIVERY IN LESLIEVILLE
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FAQs

 

When will I receive my order? 

All orders will be fulfilled within 24-48 hours of being placed. If you have requested customer pickup, you will receive a message indicating that your order is ready for pickup at this time. If you have requested shipping via Canada Post, you will receive a message from Canada Post notifying you that the package is on the way. 

The Candid can not guarantee delivery dates with Canada Post, as they are ultimately responsible for your package once it has left our shop.

 

How does local pickup work? 

Once your order is fulfilled, you will receive a message notifying you that your order is ready for pickup. Please call or text the phone number in this message to arrange a time to pick up your order. If you prefer contactless pickup, we can leave your package outside the front door when you alert us that you are a few minutes away. 

 

What is your return policy? 

Due to the personal nature of our products, we cannot accept returns for any reason. If you are dissatisfied with a product, please contact jen@thecandid.ca so that we can come to a resolution.

 

Do you do custom products or labels? 

Yes! We would love to work with you on a custom order. We can design custom labels for our existing products for weddings, birthdays or corporate gifts. We can also create soap, body butter or bath bombs from scratch, where you chose the scent, colours, etc. 

Email jen@thecandid.ca for more information.

 

Do you offer wholesale pricing?

 Yes, wholesale pricing is available on larger orders. Please email jen@thecandid.ca for more information.