FAQs

 

When will I receive my order? 

Orders are fulfilled within 3-4 days of being placed. If you have requested local pickup, you will receive a message indicating that your order is ready. If you have requested shipping via Canada Post, you will receive a message with your Canada Post tracking number. 

The Candid can not guarantee delivery dates with Canada Post, as they are ultimately responsible for your package once it has left our shop.

 

How does local pickup work? 

Once your order is fulfilled, you will receive a message notifying you that your order is ready for pickup. Please call or text the phone number in this message to arrange a time to pick up your order. If you prefer contactless pickup, we can leave your package outside the front door when you alert us that you are a few minutes away. 

 

What is your return policy? 

Due to the personal nature of our products, we cannot accept returns for any reason. If you are dissatisfied with a product, please email us.

 

Do you do custom products or labels? 

Yes! We would love to work with you on a custom order. We can design custom labels for weddings, birthdays or corporate gifts. We can also create soap, body butter or bath bombs from scratch, where you chose the scent, colours, etc. 

Email us for more information. 

 

Do you offer wholesale pricing?

Yes, wholesale pricing is available with low minimum orders. Please email us a bit about your company, and we can set up a time to talk further!